Catering

Looking for a hawker menu for your event? We have you covered: choose from our ABANG by Pondok Abang menu of authentic Nusantara dishes that you guests will love. Contact us via Whatsapp at +65 6265 8300 (click on the WhatsApp link on the bottom right corner here) or email your inquiry to admin@pondokabang.com

TERMS & CONDITIONS

1. Orders and Confirmation
All orders are confirmed only upon receipt of full payment or deposit as stated in the quotation. Menu substitutions of equivalent value may occur due to ingredient availability.

2. Cancellation
Cancellations made less than 72 hours before the event date are non-refundable. Deposits are non-transferable. Force majeure events (e.g., illness outbreak, severe weather, power failure) will allow rescheduling only.

3. Food Handling and Safety
All food is prepared in accordance with Singapore food hygiene standards. Food should be consumed within 4 hours of delivery. Pondok Abang is not liable for any foodborne illness or deterioration resulting from consumption beyond this period or improper storage by the client.

4. Delivery, Setup, and Collection
Client shall ensure clear access, working lifts, and sufficient space for setup. Waiting time exceeding 30 minutes will incur additional charges.

5. Allergens and Dietary Requirements
Client must inform Pondok Abang in writing of all guest allergies at least 48 hours prior to the event. Pondok Abang disclaims liability for reactions arising from undisclosed allergies.

6. Client Responsibilities
Client warrants that the venue is safe, licensed, and accessible for catering operations. The client is responsible for all damages to the venue or third-party property caused by their guests or representatives.

7. Indemnity
The Client shall indemnify and hold harmless Pondok Abang, its employees, and agents from all claims, losses, or liabilities arising from:
(a) unsafe venue conditions, negligence, or breach of permit by the Client;
(b) consumption, misuse, or storage of food after handover; or
(c) instructions or actions of the Client or guests that result in damage, injury, or loss.

8. Limitation of Liability
Pondok Abang’s total liability shall not exceed the total amount paid for the catering order. Pondok Abang shall not be liable for indirect, consequential, or loss-of-profit claims.

9. Data Protection
All customer details are handled in accordance with the Personal Data Protection Act (PDPA). Information is used solely for order processing, invoicing, and customer support.

10. Governing Law
These terms are governed by the laws of Singapore. Disputes shall first be referred to mediation at the Singapore Mediation Centre (SMC). For consumer claims below the Small Claims Tribunal threshold, either party may file accordingly.